Online training is a great way to take control of your learning. Our interactive eLearning is optimised for desktops, laptops and tablets, so you can learn anywhere you have an internet connection.

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You’re free to work through the course at your own pace, and come back to more challenging topics at your leisure.

This course has a British English voiceover and comes with unlimited email and phone support. Your certificate is included.

About this course

Listening is one of the most important skills you can have. How well you listen has a huge impact on your overall communication skills which can affect your relationships and career.

However, despite the need for us to listen to instructions, to understand and to learn, most of us are not very good at it. It’s not unusual for us to find our attention wandering when we should be focussed on what is being said.

By becoming a better listener you can build better relationships, solve problems, resolve conflicts and improve your productivity. You’ll waste less time on follow-up communication because you’ll have taken in all the information you need the first time.

This short course helps you to improve your listening skills by teaching you the art of Active Listening.

What will I learn?

This short course will teach you about Active Listening and help you to become a better communicator in a few short hours.

  • Define Active Listening and its key elements
  • Understand the communication process
  • The importance of body language and eye contact
  • Keeping an open mind and dropping your barriers to communication
  • Create a good communicative mindset using framing, positive intent and focus
  • Identify common problems with listening, and work on solutions

    Learning outcomes

    The benefits of Active Listening are all related to becoming a better communicator. If you practise the skills you learn at home and in the workplace, you’ll find your relationships improve as the people around you feel their voices are heard, and opinions are acted on.

    Here are some benefits of becoming a better listener:

    • Build better relationships
    • Improve your productivity
    • Resolve conflict at work and at home
    • Become a better problem solver
    • Waste less time

    By completing Active Listening training you’ll receive 1 CPD point and should have the confidence to improve your communication straight away.


    There are no prerequisites for this course.

    Who should attend?

    We could all do with improving our listening skills so this course really is ideal for everyone. While it focuses on listening in a business setting, it helps you understand your current listening style, and provides tips for how to improve – something that is useful in all circumstances.