Our online training courses are the perfect way to learn a new skill while fitting it around your existing work and personal responsibilities. You can set your own pace, come back to topics you found more challenging and revisit subjects as often as you want – a flexibility you don’t often get in the classroom.

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You’ll be given one month’s access to the Problem-Solving training, which should give you plenty of time to take this 5-hour course. Duration times of online courses are approximate as they can vary depending on the pace of the learner.

All eLearning is optimised for desktops, laptops and tablets, and contain exercises and quizzes to ensure you gain the practical skills you need.

This course has a British English voiceover and comes with unlimited email and phone support. Your certificate is included.

About this course

Problems in the workplace are a fact of life. No organisation, no matter how effective, can prevent problems from occurring but staff can change how they deal with them.

With the right skills you can see problems as they emerge and tackle historic issues. Effective problem solving helps manage complex, ingrained problems to ensure they never come back. You’ll learn a total of 22 essential tools and techniques during this Problem Solving training, and it is designed for professionals at all levels.

After you complete Problem Solving training, your workplace will become more productive and streamlined. Colleagues become more motivated if they no longer face small, irritating niggles every day.

You do not need any experience of Business Improvement to take this course.

What will I learn?

This Problem Solving training will equip you with all the information you need to solve problems quickly and effectively, and ensure they do not return. This course comes with 5 CPD points and includes proven and internationally recognised approaches to problem solving.

You can take the Problem Solving training online, in the classroom at one of our carefully selected venues or we can come to your place of work! No matter how you choose to learn, you can be sure that the course is the same great quality.

The duration and price of the course depends on how you choose to learn. Take a look below for more details.

The course will cover the following:

Problem Solving Skills

  • 14 essential tools you need to permanently solve problems
    • Brainstorming
    • Brainwriting
    • Is/Is not
    • Gantt Charts
    • Problem Statements
    • Scoping
    • 5 Whys
    • Cause and Effect
    • SMART goal setting
    • Action planning
    • Process Mapping
    • Pareto Charts
    • Facilitation skills
    • Stakeholder Analysis
  • Defining the problem
  • Planning the project
  • Understanding what’s currently happening in the process (and why it isn’t working)
  • Exploring and tracking root causes
  • Generating, organising and evaluating ideas

Making improvements

  • What is Business Improvement?
  • Using data to find the solution
  • Visualisation techniques
  • How to develop a successful problem solving team
  • Improving your interpersonal skills

    Learning outcomes

    Problems are so common and ubiquitous that it’s challenging to consider circumstances where knowledge of effective problem solving techniques would not be useful. Taking just a few hours to learn these key skills could transform how you approach problems at home, and at work.

    Plus, if you can effectively identify and fix issues at work you could save the business time, money and resources.

    Following the completion of the course you will:

    • Understand problems and how to permanently solve them
    • Be able to structure a problem solving process for success
    • Have the skills to use data to illustrate a situation
    • Have the skills, tools and methods for quick and effective problem solving
    • Be able to put together a successful team for problem solving
    • Be able to visually and clearly illustrate the problems, and how the solution has performed

    By completing the Problem Solving training you’ll receive 5 internationally recognised CPD points and should have the confidence to begin solving problems immediately.


    There are no prerequisites for taking this training course.

    Who should attend?

    If you’re involved in managing people or processes – or intend to work in a role where you will – this course is ideal for you.

    Our Problem Solving training was created with managers and team leaders in mind, but is ideal for anyone who wants to improve their problem solving skills.