A major UK telecom business identified need to deliver quality, cost and delivery improvements.


18-month implementation of OpEx ways of working across 26 countries to deliver quality, cost and delivery improvements


We were appointed to lead a European roll out of OpEx ways of working, aimed at improving efficiency, customer satisfaction and general management skills. Our team initially led a proof of concept across two geographies, culminating in a business case being built for full roll out. We then led roll out across Europe and Africa, each time slightly tailoring approach to cater for cultural differences.


OpEx management system was implemented in in over 300 teams. Structured problem solving delivery targeted at specific business problems was coached out, allowing local staff to drive continuous improvement. Finally, a significant knowledge transfer programme was delivered, with both the business and central improvement team benefiting from formal training and coaching.